FAQ
How Does the Repair Process Work?
At Phone Repair and More, we keep the repair process simple and stress-free:
Bring in Your Device
Stop by one of our locations with your device. Ensure it’s charged and bring any necessary cables. For devices with water damage, avoid turning them on or charging them.
Diagnostic Tests
Our experts perform a thorough diagnostic to identify the problem and determine the best repair solution.
Repair Recommendation
We’ll contact you via call, text, or email with the diagnostic results and a repair plan. If parts are in stock, repairs can often be completed the same day. Special orders may take a few days.
Quality Repairs
We use only high-quality parts and provide cost-saving options like used parts when appropriate. Our goal is to make repairs worth your time and money, and we’ll let you know if a replacement is a better option.
Post-Repair Testing
Once repaired, we test your device to ensure everything works perfectly. We stand by our work with a 30-day warranty on most repairs.
How Long Does It Take to Repair My Device?
Our team prioritizes efficiency without sacrificing quality:
Same-Day Repairs
Most repairs, including screen replacements and battery changes, are completed in under an hour.
Special Orders
Repairs requiring special parts may take additional time due to shipping. For faster turnaround, drop off your device early in the day.
For all repairs, we ensure every step meets our high standards.
Do I Need to Make an Appointment?
Walk-ins are always welcome at Phone Repair and More! We operate on a first-come, first-served basis, but calling ahead can help us provide an even smoother experience. Whether you’re dropping off your phone, tablet, or gaming console, our team is ready to assist.
